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Choose a game or service on Home, then select a package. Enter the required details and review them carefully. Continue to your order, choose an available payment method, and follow the instructions. Track payment and delivery from Orders.

Each product lists its requirements. Free Fire top-ups use your Player ID. You should never enter your game password, payment PIN, or one-time verification code in a support request.

Open Free Fire and go to your profile. Copy the numeric Player ID shown there, return to GoatedZone, and verify it. Check the returned nickname and ID before choosing your package.

GoatedZone checks your Player ID and shows compatible MENA or Europe packages. Your saved ID is checked again when needed; a saved ID alone does not confirm the account or region.

Yes. Use Change beside your Player ID and verify the new account. The ID is remembered in this browser until changed or browser storage is cleared. If you already placed an order with incorrect details, contact support with the order reference before paying.

Your order page shows the methods currently available for that order. Select a method and review the product amount, any processing fee, and the final total before confirming payment.

Check the payment status on your order page. Returning from a payment page does not by itself confirm payment. If your wallet was charged but payment is still unresolved, keep the receipt and contact support before paying again.

Processing begins after payment is confirmed. Delivery times can vary by product and service availability. Your order page shows the current payment and delivery status.

Open a support request with the order reference and a short description of the issue. Keep your receipt. Do not make another payment while an existing charge is unresolved. Any refund request is reviewed under the store terms.

Open Account, then User details. You can update your contact phone number and manage your password there. Email changes are not currently available from that form.

Eligible purchases can unlock spins. Available rewards appear on your Rewards page with their expiry dates. Spins start only when you choose to use them; eligibility and availability depend on the reward settings for your purchase.

Use our support request form for order and account questions, email [email protected], or join our Discord. Signed-in requests are available in your account. Guest requests are available in the browser used to submit them.